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Refund Policy
At HKM, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, our refund policy allows you to return the product and receive a refund under the following conditions:
1. Eligibility for Refund
Refunds will be issued for items that are:
- Defective
- Damaged during transit
- Incorrectly shipped (wrong size, color, or style)
2. Refund Process
To initiate a refund, please contact our customer support team at support@hkumarmanufacturer.com within 14 days of receiving your order. You will be asked to provide proof of purchase and photographs of the damaged or defective product.
3. Refund Timing
Refunds will be processed once the returned item is received and inspected. You can expect your refund to be credited to your original payment method within 7-10 business days.
4. Non-Refundable Items
Certain items, such as personalized or custom-made products, may not be eligible for a refund.
